FAQ

Ans: Please, try entering the correct username and password to sign into your account. If you’ve forgotten your password, just go to the Forgotten Password page to reset. You can also contact our Customer Care Team.

Ans: Please, try entering the correct username and password to sign into your account. If you’ve forgotten your password, just go to the Forgotten Password page to reset. You can also contact our Customer Care Team.

Ans: Unfortunately once your order has been placed and confirmed we can’t edit it.

Ans: After a confirmation Call/SMS, the product is handed over to the courier within 48 hours.

Ans: Unfortunately once your order has been placed and confirmed we are unable to edit or cancel your order. If you no longer want your order to be delivered. Please, call us at Hotline numbers.

Ans: Yes we can. At the checkout you can add an alternative delivery address at ‘Ship to a different address’ option. However, once your order has been processed and you’ve received your order confirmation call we’re unable to make any changes to delivery details.

Ans: Yes, you can. But you have to do it before the parcel handover happens to courier.

Ans: Order can be canceled for following reasons. When you do not pick up our confirmation call and when products are physically not available.

Ans: Delivery timing depends on delivery location. For inside Dhaka City orders it takes 2-4 days and for other areas it takes 4-7 days. Our courier has sent you a SMS with tracking link, you can check there for live update. Possibly courier delivery person will also call/send you a text confirmation on the morning of your delivery. If you’re not in, they may attempt to re-deliver the next working day.

Ans: We accept payment by: Cash on Delivery, bKash, Nagad, Rocket.